Description
NSBOmega is seeking a qualified PC Support Specialist to assist with device development and other duties as assigned by our Client.

The PC Support Specialist will be expected to provide all required services as directed by Client that relate to the PC Replacement Program including, but not limited to, the following:
- Configuration of Desktop PCs
- Configuration of Notebooks
- Configuration and management of Thin Clients
- Familiarity with Imaging software and process Migrate existing data as required
• Rollout of Desktops, Notebooks and Thin Client units to the various locations according to the replacement schedule

Provide user orientation for the new devices
- Install Peripherals as required
- Applications not part of the base image will have to be installed for users as required
- Assisting users in the servicing of their device at the user's request. This includes operating system support, applications and utilities that run on the client's device(s), and their interaction with peripheral devices such as printers and scanners

Additionally the PC Support Specialist will provide services in a number of capacities outside of the PC Replacement Program including, but not limited to the following:
- Support the Service Management Team with support requests when required
• Install and support printers and other peripherals (i.e. projectors, TVs, monitors, video conferencing equipment)
- Provide assistance/support with Printer management and scanning software as required
• Availability for short term projects - short term projects may arise in which the Client would wish to avail of the services of the PC Support Specialist

Qualifications
Education:
- A minimum of 2 year diploma in computer studies

Experience:
- A minimum of S years progressive IT experience with multiple computer operating systems and PC hardware

Special Skills, Job Requirements, Working conditions, Etc.:
- Knowledge of computer and network operating systems and applications with the ability to complete assigned tasks with minimal supervision
- Familiarity of PC Imaging software and process
- Ability to think critically, make decisions and use an analytical approach to resolve problems Knowledge of iSeries and Microsoft operating systems and related components
- Ability to communicate effectively, both orally and in writing
- Solid knowledge of PC hardware and software troubleshooting
- Understanding of video conferencing equipment
- Team player that collaborates and works with others to provide assistance to solve customer issues with a focus on customer satisfaction

Certifications considered an asset:
- CompTIA IT (A+ )certification
- Lenovo certifications
• HDI Desktop Support certification

Location
Work will primarily take place in the St. John's area, however some travel within the province may be required.